Terms and conditions – Biscotte yarns

Terms and conditions

COLORS

Because of its artisanal nature, each skein of hand-dyed yarn may not be completely identical to each other, even if they come from the same dye lot.

To ensure a nice color transition when starting a new skein, especially with semi-solid and variegated colors, we suggest you alternate the rows of the ending skein with the new one.

The effect of self-striping colorways will be maximized in small circumference knitwear such as socks, mittens, hats and scarves.

The result of the zigzag colorways depends on the garment circumference and the tension of the knitter. If the result is not as expected, change the number of stitches or needles size to work your garment.

Most of the time, we take pictures of the yarn in daylight to show the colors closest to reality.

However, because of the difference between the pixels of monitors and their adjustments, it is possible that you observe a slight difference between the actual color and the picture displayed.

WASHING CARE

Superwash (also identified as SW) processing means that the wool has been chemically treated to prevent felting so you can wash your garments in the washing machine. However, to preserve your garment and color as long as possible, we recommend washing in cold water and drying flat.

Although the yarn is pre-washed, it is possible to observe a slight bleeding of dye during the first washes: this is only the excess dye that goes away.  In some cases, this bleeding flowing into the washing water may affect the adjacent colors (especially on white).  For this reason, we recommend washing your garment for the first time by hand in cold water (and always in cold water for subsequent washings). If you have any concerns, please feel free to contact us for assistance.

INVENTORY AND SHIPPING

The majority of our products are available in stock and will be delivered within 2 open days. However, it is possible that an item you ordered is out of stock at the time you placed your order. In this case, an additional delay of up to 30 days can be applied. At any time, you can contact us to track your order at 1-450-482-1513 or via our online contact form.

Some products, such as the "Biscotte Mystery Sock Club" are shipped to a predetermined date identified in the item description. If you order another item with the "Biscotte Mystery Sock Club", the additional item will be delivered with the club on the agreed date. If you don't want to wait, please order your items separately.

Most of your yarns are shipped in Tyvek envelopes which are lightweight and water-resistant.  Do not use sharp objects such as scissors to open the envelope: you may cut the yarn inside by mistake.

Our packages are delivered by Canada Post and delivery rate is calculated based on the weight of the package. The available delivery options are displayed during checkout. Deliveries to Canada are all provided with a tracking number. For USA shipments, you must select Expedited Parcel USA and beyond to get a tracking number. 

COPYRIGHT

The contents of this website, including the knitting patterns (free or for sale) are protected by copyright.

You may download and/or print any content of this website for your personal and non-commercial use only.  You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Thank you for your interest in our hand-dyed yarns, designs and products.  Our customers satisfaction is important to us.  Feel free to contact us if you have any question or concern or write a review on our testimonials page to share your appreciation.

REFUND POLICY

Please note that items are non-refundable but may be exchanged.  If you have any concerns with your order from Biscotte Yarns, do not hesitate to contact us by using this contact form.  

If needed, you may send your item, yarn and/or knitted garment to: 1315 Roberval street, Saint-Bruno Quebec CA J3V5J1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you exchange.