We do not respond to any emails regarding online orders but only for the following topics:

- Question on a pattern
- Become a reseller of our hand-dyed yarn
- New designs submissions
- Dissatisfaction
- Suggestion

Otherwise, call us at 450-653-9099 (or 418-914-9877) to:

- Get help to place an order online with shipping Ext #1 (from Monday to Friday, 9am to 4pm)
- Follow up on an online order Ext #1 (from Monday to Friday, 9am to 4pm) *** Only after a delay of 7 working days following your order date.If your order was placed less than 7 working days ago, do not contact us: your order is currently being processed.
- Get information about your rewards points Ext #1 (from Monday to Friday, 9am to 4pm)
- Get help about a defect product Ext #1 (from Monday to Friday, 9am to 4pm)
- To place an order online with pick-up in store or to contact our staff on site
- ST-BRUNO Ext #2 (from Tuesday to Saturday, 10am to 5pm)
- QUEBEC Ext #3 (from Tuesday to Saturday, 10am to 5pm)
- ST-EUSTACHE Ext #4 (from Tuesday to Saturday, 10am to 5pm)