Frequently asked questions
Before writing to us, please look at our frequently asked questions page; maybe the answer to your question is there!
Can I order yarn or other knitting products by phone?
Of course, it is possible to order by phone at 450-653-9099 for delivery or pick up at the store and choose the correct extension. However, we suggest you first shop on our online site to avoid mistakes when ordering.
Can I get additional information about a product?
Yes, click on the product picture to see the description and a larger image. If you need more information than what appears on the product, you can call us at 450-653-9099
How can I use my Bis-Points?
Click on the REWARD POINTS ICON on the bottom right of our website to find all the information about WAYS TO EARN and WAYS TO REDEEM.
Earn and redeem your Bis-Points in store and online to get free patterns or cash back on your orders 🪙🪙🪙!!
What happens if I choose a product that is not available?
We work very hard to keep our inventory accurate, but there may be some quantity discrepancies. If a product is unavailable, you will receive a call/email to notify you of the inventory shortage. You will be informed when the item is expected to be available and will be offered a replacement color/item. You will, of course, have the option of getting a refund for the missing item.
Can I cancel my order online?
Once your order has been paid for, it will be processed, so it is important to call 450-653-9099 #1 as soon as possible so that we can find your order and proceed with the cancellation.
What should I do if there is an error in my order?
Although we work very hard to avoid order errors, they may happen. You can contact us at 450-653-9099 #1 or by using this form here.
Will the yarn I receive be the same color as the one on the website?
We work very hard to ensure that the colors we send you are as similar as possible to the picture. However, we work with hand-dyed yarns, so the dye may not be absorbed the same way from one time to the next. Also, the lighting on the screen may impact the difference in your yarns. Therefore, if you feel the yarn you received does not look like the one in the picture, do not hesitate to call us at 450-653-9099 #1