Of course, it is possible to order by phone at +1 551-655-9973 or +1 450-653-9099 for delivery or pick up at the store and choose the correct extension. However, we suggest you first shop on our online site to avoid mistakes when ordering.
Yes, click on the product picture to see the description and a larger image. If you need more information than what appears on the product, you can call us at +1 551-655-9973 or +1 450-653-9099
We work very hard to ensure that the colors we send you are as similar as possible to the picture. However, we work with hand-dyed yarns, so the dye may not be absorbed the same way from one time to the next. Also, the lighting on the screen may impact the difference in your yarns. Therefore, if you feel the yarn you received does not look like the one in the picture, do not hesitate to call us at 450-653-9099 #1
Click on the REWARD POINTS ICON on the bottom right of our website to find all the information about WAYS TO EARN and WAYS TO REDEEM.
Earn and redeem your Bis-Points in store and online to get free patterns or cash back on your orders 🪙🪙🪙!!
Of course! We will be happy to wind your yarn free of charge. You just need to ask by adding a note to your order at checkout.
We work very hard to keep our inventory accurate, but there may be some quantity discrepancies. If a product is unavailable, you will receive a call/email to notify you of the inventory shortage. You will be informed when the item is expected to be available and will be offered a replacement color/item. You will, of course, have the option of getting a refund for the missing item.